/* =============================================================
   Inficore Support — Stylesheet v1.0
   Custom CSS, no framework dependencies.
   Design DNA: Navy #1E3A8A · Mint #10B981 · Amber #D97706
   ============================================================= */

:root {
    /* Brand */
    --color-navy:          #1E3A8A;
    --color-navy-dark:     #172554;
    --color-navy-light:    #EEF2FF;
    --color-navy-pale:     #F5F7FF;

    --color-mint:          #10B981;
    --color-mint-dark:     #047857;
    --color-mint-light:    #ECFDF5;

    --color-amber:         #D97706;
    --color-amber-dark:    #B45309;
    --color-amber-light:   #FFFBEB;

    --color-danger:        #DC2626;
    --color-danger-dark:   #B91C1C;
    --color-danger-light:  #FEF2F2;

    /* Neutrals */
    --color-bg:            #F7F8FA;
    --color-surface:       #FFFFFF;
    --color-surface-alt:   #FAFBFC;
    --color-text:          #111827;
    --color-text-secondary:#374151;
    --color-text-muted:    #6B7280;
    --color-text-light:    #9CA3AF;
    --color-border:        #E5E7EB;
    --color-border-strong: #D1D5DB;

    /* Layout */
    --header-height:  64px;
    --container-max:  1200px;
    --radius-sm:      5px;
    --radius:         8px;
    --radius-md:      10px;
    --radius-lg:      12px;

    /* Shadows */
    --shadow-xs: 0 1px 2px rgba(0,0,0,.04);
    --shadow-sm: 0 1px 3px rgba(0,0,0,.06), 0 1px 2px rgba(0,0,0,.04);
    --shadow-md: 0 4px 12px rgba(0,0,0,.06), 0 2px 4px rgba(0,0,0,.04);
    --shadow-lg: 0 12px 32px rgba(0,0,0,.08), 0 4px 12px rgba(0,0,0,.05);

    /* Typography */
    --font-sans: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', system-ui, sans-serif;
    --font-mono: 'SF Mono', 'Consolas', 'Liberation Mono', monospace;
}

/* =============================================================
   RESET & BASE
   ============================================================= */
*, *::before, *::after { box-sizing: border-box; }

html, body {
    margin: 0; padding: 0;
    font-family: var(--font-sans);
    font-size: 14px;
    line-height: 1.5;
    color: var(--color-text);
    background: var(--color-bg);
    -webkit-font-smoothing: antialiased;
    -moz-osx-font-smoothing: grayscale;
}

a { color: var(--color-navy); text-decoration: none; }
a:hover { text-decoration: underline; }
button { font: inherit; cursor: pointer; }
img { max-width: 100%; height: auto; }

.icon { display: inline-block; vertical-align: -2px; flex-shrink: 0; }
.mono { font-family: var(--font-mono); font-size: .92em; }
.text-muted  { color: var(--color-text-muted); }
.text-light  { color: var(--color-text-light); }

/* =============================================================
   AUTH PAGES
   ============================================================= */
.auth-page {
    min-height: 100vh;
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    background: var(--color-navy-pale);
    padding: 24px 16px;
}

.auth-card {
    background: var(--color-surface);
    border: 1px solid var(--color-border);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-md);
    width: 100%;
    max-width: 420px;
    padding: 40px;
}

.auth-logo {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-bottom: 32px;
    justify-content: center;
}
.auth-logo__icon {
    width: 40px; height: 40px;
    background: var(--color-navy);
    border-radius: var(--radius);
    display: flex;
    align-items: center;
    justify-content: center;
    color: #fff;
    font-weight: 700;
    font-size: 18px;
    flex-shrink: 0;
}
.auth-logo__text    { line-height: 1.1; }
.auth-logo__brand   { font-size: 13px; font-weight: 700; color: var(--color-navy); letter-spacing: .08em; text-transform: uppercase; }
.auth-logo__sub     { font-size: 11px; color: var(--color-text-muted); letter-spacing: .06em; text-transform: uppercase; }

.auth-title    { font-size: 20px; font-weight: 700; color: var(--color-text); margin: 0 0 6px; }
.auth-subtitle { font-size: 13px; color: var(--color-text-muted); margin: 0 0 28px; }
.auth-footer   { text-align: center; margin-top: 24px; font-size: 12px; color: var(--color-text-muted); }

/* =============================================================
   APP SHELL
   ============================================================= */
.app { min-height: 100vh; display: flex; flex-direction: column; }

/* ----- Header ----- */
.app-header {
    height: var(--header-height);
    background: var(--color-surface);
    border-bottom: 1px solid var(--color-border);
    position: sticky; top: 0; z-index: 100;
}
.app-header__inner {
    max-width: var(--container-max);
    margin: 0 auto;
    padding: 0 24px;
    height: 100%;
    display: flex;
    align-items: center;
    gap: 24px;
}

/* Brand */
.app-brand {
    display: flex;
    align-items: center;
    gap: 10px;
    text-decoration: none;
    flex-shrink: 0;
}
.app-brand__icon {
    width: 36px; height: 36px;
    background: var(--color-navy);
    border-radius: var(--radius-sm);
    display: flex; align-items: center; justify-content: center;
    color: #fff; font-weight: 700; font-size: 16px;
}
.app-brand__img     { height: 28px; width: auto; }
.app-brand__divider { width: 1px; height: 20px; background: var(--color-border-strong); }
.app-brand__text    { line-height: 1.1; }
.app-brand__name    { font-size: 11px; font-weight: 700; color: var(--color-navy); letter-spacing: .08em; text-transform: uppercase; }
.app-brand__sub     { font-size: 10px; color: var(--color-text-muted); letter-spacing: .06em; text-transform: uppercase; }

/* Nav */
.app-nav { display: flex; align-items: center; gap: 2px; flex: 1; }
.app-nav__link {
    display: flex; align-items: center; gap: 6px;
    padding: 6px 12px;
    border-radius: var(--radius-sm);
    font-size: 13px; font-weight: 500;
    color: var(--color-text-secondary);
    text-decoration: none;
    transition: background .12s, color .12s;
    white-space: nowrap;
}
.app-nav__link:hover     { background: var(--color-bg); color: var(--color-navy); text-decoration: none; }
.app-nav__link.is-active { background: var(--color-navy-light); color: var(--color-navy); }

/* User menu — details/summary */
.app-user { margin-left: auto; flex-shrink: 0; }
.app-user__menu { position: relative; }
.app-user__menu[open] .app-user__trigger { background: var(--color-bg); }

.app-user__trigger {
    display: flex; align-items: center; gap: 8px;
    padding: 6px 8px;
    border-radius: var(--radius);
    cursor: pointer; list-style: none;
    transition: background .12s;
    border: none; background: none;
}
.app-user__trigger::-webkit-details-marker { display: none; }
.app-user__trigger:hover { background: var(--color-bg); }

.app-user__name {
    font-size: 13px; font-weight: 500;
    color: var(--color-text-secondary);
    max-width: 140px;
    overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.app-user__dropdown {
    position: absolute; right: 0; top: calc(100% + 4px);
    width: 220px;
    background: var(--color-surface);
    border: 1px solid var(--color-border);
    border-radius: var(--radius-md);
    box-shadow: var(--shadow-md);
    overflow: hidden; z-index: 200;
}
.app-user__info {
    padding: 12px 16px;
    border-bottom: 1px solid var(--color-border);
    background: var(--color-surface-alt);
}
.app-user__info-role  { font-size: 10px; font-weight: 700; color: var(--color-navy); text-transform: uppercase; letter-spacing: .08em; }
.app-user__info-name  { font-size: 13px; font-weight: 600; color: var(--color-text); margin-top: 2px; }
.app-user__info-email { font-size: 12px; color: var(--color-text-muted); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }

.app-user__action {
    display: flex; align-items: center; gap: 8px;
    padding: 10px 16px;
    font-size: 13px; color: var(--color-text-secondary);
    text-decoration: none;
    transition: background .1s;
}
.app-user__action:hover         { background: var(--color-bg); text-decoration: none; }
.app-user__action.is-active     { color: var(--color-navy); background: var(--color-navy-light); }
.app-user__action--danger       { color: var(--color-danger); }
.app-user__action--danger:hover { background: var(--color-danger-light); }

/* Avatar */
.app-user__avatar {
    display: inline-flex; align-items: center; justify-content: center;
    width: 32px; height: 32px;
    border-radius: 50%;
    color: #fff; font-size: 12px; font-weight: 700;
    background: linear-gradient(135deg, var(--color-navy) 0%, var(--color-mint) 100%);
    flex-shrink: 0;
}
.avatar-sm { width: 28px; height: 28px; font-size: 11px; }
.avatar-md { width: 36px; height: 36px; font-size: 13px; }
.avatar-lg { width: 48px; height: 48px; font-size: 17px; }
.avatar-xl { width: 56px; height: 56px; font-size: 20px; }

/* ----- Main ----- */
.app-main { flex: 1; padding: 24px 0; }
.app-container { max-width: var(--container-max); margin: 0 auto; padding: 0 24px; }

/* ----- Footer ----- */
.app-footer {
    border-top: 1px solid var(--color-border);
    background: var(--color-surface);
    padding: 18px 0;
}
.app-footer__inner {
    max-width: var(--container-max);
    margin: 0 auto;
    padding: 0 24px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    font-size: 12px;
    color: var(--color-text-muted);
}
.app-footer__version { font-family: var(--font-mono); font-size: 11px; }
.app-footer__contact a       { color: var(--color-text-muted); }
.app-footer__contact a:hover { color: var(--color-navy); }

/* =============================================================
   SCROLL TO TOP
   ============================================================= */
.scroll-top {
    position: fixed;
    right: max(20px, env(safe-area-inset-right, 20px));
    bottom: max(20px, env(safe-area-inset-bottom, 20px));
    width: 44px; height: 44px;
    padding: 0;
    border-radius: 50%;
    background: var(--color-navy);
    color: white;
    border: 1px solid var(--color-navy);
    box-shadow: var(--shadow-md);
    display: inline-flex; align-items: center; justify-content: center;
    cursor: pointer;
    opacity: 0; visibility: hidden;
    transform: translateY(8px);
    pointer-events: none;
    transition: opacity .2s ease, visibility .2s ease, transform .2s ease,
                background-color .12s ease, box-shadow .12s ease;
    z-index: 90;
    -webkit-tap-highlight-color: transparent;
}
.scroll-top.is-visible {
    opacity: 0.65; visibility: visible;
    transform: translateY(0); pointer-events: auto;
}
.scroll-top.is-visible:hover,
.scroll-top.is-visible:focus-visible,
.scroll-top.is-visible:active { opacity: 1; }
.scroll-top:hover {
    background: var(--color-navy-dark);
    border-color: var(--color-navy-dark);
    box-shadow: var(--shadow-lg);
    transform: translateY(-2px);
}
.scroll-top:active  { transform: translateY(0) scale(.95); }
.scroll-top:focus-visible {
    outline: none;
    box-shadow: var(--shadow-md), 0 0 0 3px rgba(30,58,138,.3);
}
.scroll-top svg { display: block; }

/* =============================================================
   PAGE ANATOMY
   ============================================================= */
.page-header {
    display: flex; align-items: flex-start;
    justify-content: space-between;
    gap: 16px; margin-bottom: 24px; flex-wrap: wrap;
}
.page-title    { font-size: 22px; font-weight: 700; color: var(--color-navy); margin: 0; }
.page-subtitle { font-size: 13px; color: var(--color-text-muted); margin: 2px 0 0; }

/* ALL CAPS section headers — design DNA */
.section-label {
    font-size: 10px; font-weight: 700;
    text-transform: uppercase; letter-spacing: .08em;
    color: var(--color-navy); margin: 0 0 8px;
}

/* =============================================================
   CARDS
   ============================================================= */
.card {
    background: var(--color-surface);
    border: 1px solid var(--color-border);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-xs);
}
.card-header {
    padding: 16px 20px;
    border-bottom: 1px solid var(--color-border);
    display: flex; align-items: center; justify-content: space-between; gap: 12px;
}
.card-title  { font-size: 14px; font-weight: 600; color: var(--color-text); margin: 0; }
.card-body   { padding: 20px; }
.card-footer {
    padding: 12px 20px;
    border-top: 1px solid var(--color-border);
    background: var(--color-surface-alt);
    border-radius: 0 0 var(--radius-lg) var(--radius-lg);
}

.stat-card { background: var(--color-surface); border: 1px solid var(--color-border); border-radius: var(--radius-lg); padding: 20px; box-shadow: var(--shadow-xs); }
.stat-card__label { font-size: 10px; font-weight: 700; text-transform: uppercase; letter-spacing: .08em; color: var(--color-text-muted); }
.stat-card__value { font-size: 32px; font-weight: 700; color: var(--color-navy); line-height: 1.1; margin: 6px 0 4px; }
.stat-card__sub   { font-size: 12px; color: var(--color-text-muted); }

/* =============================================================
   BUTTONS
   ============================================================= */
.btn {
    display: inline-flex; align-items: center; justify-content: center; gap: 6px;
    padding: 7px 14px;
    border-radius: var(--radius);
    font-size: 13px; font-weight: 500;
    cursor: pointer; border: 1px solid transparent;
    text-decoration: none; line-height: 1.3;
    transition: all .12s ease; white-space: nowrap;
}
.btn:disabled { opacity: .5; cursor: not-allowed; pointer-events: none; }

.btn-primary   { background: var(--color-navy);   color: #fff; border-color: var(--color-navy); }
.btn-primary:hover  { background: var(--color-navy-dark); border-color: var(--color-navy-dark); text-decoration: none; color: #fff; }
.btn-secondary { background: var(--color-surface); color: var(--color-text-secondary); border-color: var(--color-border-strong); }
.btn-secondary:hover { background: var(--color-bg); text-decoration: none; color: var(--color-text); }
.btn-success   { background: var(--color-mint);   color: #fff; border-color: var(--color-mint); }
.btn-success:hover  { background: var(--color-mint-dark); border-color: var(--color-mint-dark); text-decoration: none; color: #fff; }
.btn-danger    { background: var(--color-danger);  color: #fff; border-color: var(--color-danger); }
.btn-danger:hover   { background: var(--color-danger-dark); text-decoration: none; color: #fff; }
.btn-ghost { background: transparent; color: var(--color-text-secondary); border-color: transparent; }
.btn-ghost:hover { background: var(--color-bg); text-decoration: none; }

.btn-sm   { padding: 5px 10px; font-size: 12px; }
.btn-lg   { padding: 10px 20px; font-size: 15px; }
.btn-icon { width: 34px; height: 34px; padding: 0; border-radius: var(--radius-sm); }
.w-full   { width: 100%; }

/* =============================================================
   FORMS
   ============================================================= */
.form-group { margin-bottom: 16px; }
.form-label {
    display: block; font-size: 10px; font-weight: 700;
    text-transform: uppercase; letter-spacing: .08em;
    color: var(--color-navy); margin-bottom: 5px;
}
.form-input,
.form-select,
.form-textarea {
    display: block; width: 100%;
    padding: 8px 12px; font-size: 13px; font-family: var(--font-sans);
    border: 1px solid var(--color-border-strong);
    border-radius: var(--radius);
    background: var(--color-surface); color: var(--color-text);
    transition: border-color .12s, box-shadow .12s;
    appearance: none;
}
.form-input:focus,
.form-select:focus,
.form-textarea:focus {
    outline: none;
    border-color: var(--color-navy);
    box-shadow: 0 0 0 3px rgba(30,58,138,.1);
}
.form-input.is-error,
.form-select.is-error,
.form-textarea.is-error { border-color: var(--color-danger); }
.form-select {
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%236B7280' stroke-width='2'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E");
    background-repeat: no-repeat; background-position: right 10px center; padding-right: 32px;
}
.form-textarea { resize: vertical; min-height: 96px; line-height: 1.5; }
.form-error    { font-size: 12px; color: var(--color-danger); margin-top: 4px; }
.form-hint     { font-size: 12px; color: var(--color-text-muted); margin-top: 4px; }

/* Impact selector */
.impact-options { display: flex; flex-direction: column; gap: 10px; }
.impact-option  { position: absolute; opacity: 0; width: 0; height: 0; pointer-events: none; }
.impact-label {
    display: flex; align-items: flex-start; gap: 12px;
    padding: 14px 16px;
    border: 2px solid var(--color-border);
    border-radius: var(--radius-md);
    cursor: pointer;
    transition: border-color .12s, background .12s;
}
.impact-label:hover                       { border-color: var(--color-navy); background: var(--color-navy-pale); }
.impact-option:checked + .impact-label   { border-color: var(--color-navy); background: var(--color-navy-light); }
.impact-icon  { font-size: 22px; flex-shrink: 0; }
.impact-title { font-size: 14px; font-weight: 600; color: var(--color-text); }
.impact-desc  { font-size: 12px; color: var(--color-text-muted); margin-top: 2px; }

/* =============================================================
   ALERTS
   ============================================================= */
.alert {
    padding: 12px 16px; border-radius: var(--radius);
    font-size: 13px; margin-bottom: 20px;
    display: flex; align-items: flex-start; gap: 10px;
}
.alert-success { background: var(--color-mint-light);   border-left: 4px solid var(--color-mint);   color: var(--color-mint-dark); }
.alert-error   { background: var(--color-danger-light); border-left: 4px solid var(--color-danger); color: var(--color-danger-dark); }
.alert-warning { background: var(--color-amber-light);  border-left: 4px solid var(--color-amber);  color: var(--color-amber-dark); }
.alert-info    { background: var(--color-navy-light);   border-left: 4px solid var(--color-navy);   color: var(--color-navy-dark); }

.incident-banner {
    background: var(--color-amber-light);
    border-left: 4px solid var(--color-amber);
    padding: 12px 16px; border-radius: 0 var(--radius) var(--radius) 0;
    font-size: 13px; color: var(--color-amber-dark); margin-bottom: 16px;
}

/* =============================================================
   BADGES
   ============================================================= */
.badge {
    display: inline-flex; align-items: center; gap: 3px;
    padding: 2px 8px; border-radius: 20px;
    font-size: 11px; font-weight: 600; white-space: nowrap;
}
.badge-navy   { background: var(--color-navy-light);   color: var(--color-navy); }
.badge-mint   { background: var(--color-mint-light);   color: var(--color-mint-dark); }
.badge-amber  { background: var(--color-amber-light);  color: var(--color-amber-dark); }
.badge-danger { background: var(--color-danger-light); color: var(--color-danger); }
.badge-gray   { background: #F3F4F6;                   color: #4B5563; }

.sla-on-track { color: var(--color-mint-dark);  font-weight: 500; }
.sla-at-risk  { color: var(--color-amber-dark); font-weight: 600; }
.sla-breached { color: var(--color-danger);     font-weight: 700; }
.sla-paused   { color: var(--color-text-muted); }

/* =============================================================
   DATA TABLES
   ============================================================= */
.table-wrap { overflow-x: auto; border-radius: var(--radius-lg); border: 1px solid var(--color-border); }
table.data-table { width: 100%; border-collapse: collapse; font-size: 13px; background: var(--color-surface); }
.data-table th {
    padding: 10px 16px; text-align: left;
    font-size: 10px; font-weight: 700; text-transform: uppercase; letter-spacing: .07em;
    color: var(--color-text-muted); background: var(--color-surface-alt);
    border-bottom: 1px solid var(--color-border); white-space: nowrap;
}
.data-table td {
    padding: 12px 16px; border-bottom: 1px solid var(--color-border);
    color: var(--color-text-secondary); vertical-align: middle;
}
.data-table tr:last-child td { border-bottom: none; }
.data-table tr:hover td      { background: var(--color-navy-pale); }
.data-table td.code    { font-family: var(--font-mono); font-size: .9em; color: var(--color-navy); }
.data-table td.subject { max-width: 280px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

/* =============================================================
   FILTERS BAR
   ============================================================= */
.filters-bar { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; margin-bottom: 20px; }
.filters-bar .form-select,
.filters-bar .form-input { width: auto; min-width: 160px; }

/* =============================================================
   TICKET DETAIL
   ============================================================= */
.ticket-layout { display: grid; grid-template-columns: 1fr 300px; gap: 24px; align-items: start; }
.message-thread { display: flex; flex-direction: column; gap: 12px; }
.message-item {
    padding: 14px 16px; border-radius: var(--radius-md);
    border: 1px solid var(--color-border); background: var(--color-surface);
}
.message-item.is-internal { background: #FFFBF0; border-color: #FDE68A; }
.message-item.is-system   { background: var(--color-surface-alt); border-style: dashed; }
.message-meta  { display: flex; align-items: center; gap: 8px; margin-bottom: 8px; font-size: 12px; color: var(--color-text-muted); }
.message-body  { font-size: 13px; line-height: 1.6; color: var(--color-text); white-space: pre-wrap; }

.reply-box { background: var(--color-surface); border: 1px solid var(--color-border); border-radius: var(--radius-lg); padding: 16px; margin-top: 16px; }
.reply-tabs { display: flex; gap: 4px; margin-bottom: 12px; border-bottom: 2px solid var(--color-border); padding-bottom: 0; }
.reply-tab {
    padding: 6px 14px; font-size: 12px; font-weight: 600;
    color: var(--color-text-muted); border: none; background: none; cursor: pointer;
    border-bottom: 2px solid transparent; margin-bottom: -2px;
    text-transform: uppercase; letter-spacing: .06em;
}
.reply-tab.is-active { color: var(--color-navy); border-bottom-color: var(--color-navy); }

.ticket-sidebar .card { margin-bottom: 16px; }
.meta-row   { display: flex; justify-content: space-between; align-items: center; padding: 8px 0; border-bottom: 1px solid var(--color-border); font-size: 13px; }
.meta-row:last-child { border-bottom: none; }
.meta-label { color: var(--color-text-muted); font-size: 10px; font-weight: 700; text-transform: uppercase; letter-spacing: .07em; }
.meta-value { color: var(--color-text); font-weight: 500; }

/* =============================================================
   DASHBOARD
   ============================================================= */
.stats-grid   { display: grid; grid-template-columns: repeat(auto-fill, minmax(200px, 1fr)); gap: 16px; margin-bottom: 24px; }
.content-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 20px; }

/* =============================================================
   MODAL
   ============================================================= */
.modal-backdrop {
    position: fixed; inset: 0; background: rgba(0,0,0,.4);
    display: flex; align-items: center; justify-content: center;
    z-index: 1000; padding: 20px;
}
.modal { background: var(--color-surface); border-radius: var(--radius-lg); box-shadow: var(--shadow-md); max-width: 480px; width: 100%; max-height: 90vh; overflow-y: auto; }
.modal-header { display: flex; align-items: center; justify-content: space-between; padding: 16px 20px; border-bottom: 1px solid var(--color-border); }
.modal-title  { font-size: 15px; font-weight: 600; color: var(--color-text); margin: 0; }
.modal-body   { padding: 20px; }
.modal-footer { padding: 14px 20px; border-top: 1px solid var(--color-border); display: flex; justify-content: flex-end; gap: 8px; }

/* =============================================================
   PAGINATION
   ============================================================= */
.pagination { display: flex; align-items: center; gap: 4px; justify-content: center; padding: 16px 0; }
.page-btn {
    display: inline-flex; align-items: center; justify-content: center;
    min-width: 34px; height: 34px; padding: 0 10px;
    border: 1px solid var(--color-border); border-radius: var(--radius-sm);
    font-size: 13px; color: var(--color-text-secondary);
    background: var(--color-surface); cursor: pointer; text-decoration: none; transition: all .1s;
}
.page-btn:hover     { border-color: var(--color-navy); color: var(--color-navy); }
.page-btn.is-active { background: var(--color-navy); border-color: var(--color-navy); color: #fff; font-weight: 600; }
.page-btn:disabled  { opacity: .4; cursor: not-allowed; }

/* =============================================================
   EMPTY STATES
   ============================================================= */
.empty-state        { text-align: center; padding: 60px 20px; }
.empty-state__icon  { font-size: 40px; margin-bottom: 12px; opacity: .5; }
.empty-state__title { font-size: 16px; font-weight: 600; color: var(--color-text); margin: 0 0 6px; }
.empty-state__text  { font-size: 13px; color: var(--color-text-muted); margin: 0 0 20px; }

/* =============================================================
   UTILITIES
   ============================================================= */
.flex            { display: flex; }
.flex-col        { flex-direction: column; }
.items-center    { align-items: center; }
.justify-between { justify-content: space-between; }
.gap-8  { gap: 8px; }  .gap-12 { gap: 12px; }  .gap-16 { gap: 16px; }  .gap-24 { gap: 24px; }
.mt-8   { margin-top: 8px; }    .mt-16  { margin-top: 16px; }    .mt-24  { margin-top: 24px; }
.mb-16  { margin-bottom: 16px; }.mb-24  { margin-bottom: 24px; }
.w-full { width: 100%; }
.text-sm     { font-size: 12px; }
.text-right  { text-align: right; }
.text-center { text-align: center; }
.font-semibold { font-weight: 600; }
.font-bold     { font-weight: 700; }
.text-navy   { color: var(--color-navy); }
.text-mint   { color: var(--color-mint-dark); }
.text-amber  { color: var(--color-amber-dark); }
.text-danger { color: var(--color-danger); }
.divider { height: 1px; background: var(--color-border); margin: 16px 0; }

/* =============================================================
   RESPONSIVE
   ============================================================= */
@media (max-width: 768px) {
    .app-nav          { display: none; }
    .ticket-layout    { grid-template-columns: 1fr; }
    .content-grid     { grid-template-columns: 1fr; }
    .stats-grid       { grid-template-columns: 1fr 1fr; }
    .app-header__inner { padding: 0 16px; }
    .app-container    { padding: 0 16px; }
    .auth-card        { padding: 28px 20px; }
    .app-user__name   { display: none; }
    .app-footer__inner { padding: 0 16px; flex-direction: column; gap: 4px; text-align: center; }
    .scroll-top { width: 48px; height: 48px; right: max(16px, env(safe-area-inset-right, 16px)); bottom: max(16px, env(safe-area-inset-bottom, 16px)); }
}
@media (max-width: 480px) {
    .stats-grid { grid-template-columns: 1fr; }
    .filters-bar .form-select { min-width: 0; width: 100%; }
}
@media (prefers-reduced-motion: reduce) {
    .scroll-top { transition: opacity .1s ease, visibility .1s ease; }
    .scroll-top, .scroll-top.is-visible, .scroll-top:hover, .scroll-top:active { transform: none; }
}

/* =============================================================
   ADDITIONS & FIXES
   ============================================================= */

/* Impact radio — better browser support */
.impact-option {
    position: absolute;
    opacity: 0;
    width: 0;
    height: 0;
    pointer-events: none;
}

/* Details/summary για incident link tickets */
details > summary {
    cursor: pointer;
    list-style: none;
    user-select: none;
}
details > summary::-webkit-details-marker { display: none; }

/* Page actions group */
.page-actions { display: flex; align-items: center; gap: 8px; flex-shrink: 0; }

/* Breadcrumb / back link */
.link-back {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    font-size: 13px;
    color: var(--color-text-muted);
    text-decoration: none;
    margin-bottom: 6px;
}
.link-back:hover { color: var(--color-navy); text-decoration: none; }

/* Form row (2-col inline) */
.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 16px;
}
.form-row--3 { grid-template-columns: 1fr 1fr 1fr; }
@media (max-width: 600px) {
    .form-row, .form-row--3 { grid-template-columns: 1fr; }
}

/* Inline badge counter */
.badge-counter {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 20px;
    height: 20px;
    padding: 0 5px;
    border-radius: 20px;
    font-size: 11px;
    font-weight: 700;
    background: var(--color-danger);
    color: #fff;
    margin-left: 4px;
    vertical-align: middle;
}

/* Nav badge (for reopen requests notification) */
.app-nav__link .badge {
    font-size: 10px;
    padding: 1px 5px;
    margin-left: 2px;
}

/* Ticket code link */
a.ticket-code {
    font-family: var(--font-mono);
    font-size: 12px;
    color: var(--color-navy);
    font-weight: 600;
    text-decoration: none;
}
a.ticket-code:hover { text-decoration: underline; }

/* Tag list */
.tag-list { display: flex; flex-wrap: wrap; gap: 4px; }

/* Status dot */
.status-dot {
    display: inline-block;
    width: 8px;
    height: 8px;
    border-radius: 50%;
    flex-shrink: 0;
}
.status-dot--mint   { background: var(--color-mint); }
.status-dot--amber  { background: var(--color-amber); }
.status-dot--danger { background: var(--color-danger); }
.status-dot--gray   { background: var(--color-text-light); }

/* Two-panel layout (used in user_form, company_form) */
.panel-layout {
    display: grid;
    grid-template-columns: 1fr 260px;
    gap: 24px;
    align-items: start;
}
@media (max-width: 768px) {
    .panel-layout { grid-template-columns: 1fr; }
}

/* Ticket queue row hover */
.queue-row {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 20px;
    border-bottom: 1px solid var(--color-border);
    text-decoration: none;
    color: inherit;
    transition: background .1s;
}
.queue-row:hover { background: var(--color-navy-pale); text-decoration: none; }

/* Internal note background */
.note-internal {
    background: #FFFBF0;
    border-color: #FDE68A;
}

/* Danger zone card */
.danger-zone {
    border-color: var(--color-danger-light);
}
.danger-zone .card-header {
    background: var(--color-danger-light);
}

/* Copy button fix (inline with code) */
.copy-group {
    display: flex;
    align-items: center;
    gap: 8px;
    background: var(--color-surface);
    border: 1px solid var(--color-border);
    border-radius: var(--radius);
    padding: 10px 14px;
}
.copy-group code {
    font-family: var(--font-mono);
    font-size: 12px;
    flex: 1;
    word-break: break-all;
    color: var(--color-navy);
}

/* Timeline (incident updates) */
.timeline { display: flex; flex-direction: column; }
.timeline-item {
    display: flex;
    gap: 12px;
    padding: 14px 20px;
    border-bottom: 1px solid var(--color-border);
}
.timeline-item:last-child { border-bottom: none; }

/* Filter tabs (used in incidents, reopen_requests) */
.tab-nav {
    display: flex;
    gap: 0;
    border-bottom: 2px solid var(--color-border);
    margin-bottom: 20px;
}
.tab-nav__item {
    padding: 8px 16px;
    font-size: 13px;
    font-weight: 500;
    text-decoration: none;
    color: var(--color-text-muted);
    border-bottom: 2px solid transparent;
    margin-bottom: -2px;
    transition: color .12s, border-color .12s;
    white-space: nowrap;
}
.tab-nav__item:hover     { color: var(--color-navy); text-decoration: none; }
.tab-nav__item.is-active { color: var(--color-navy); border-bottom-color: var(--color-navy); }

/* Progress bar (reports) */
.progress-bar {
    background: var(--color-border);
    border-radius: 4px;
    height: 4px;
    overflow: hidden;
}
.progress-bar__fill {
    height: 100%;
    border-radius: 4px;
    background: var(--color-navy);
    transition: width .3s ease;
}
.progress-bar__fill--mint   { background: var(--color-mint); }
.progress-bar__fill--amber  { background: var(--color-amber); }
.progress-bar__fill--danger { background: var(--color-danger); }

/* Checkbox list (settings) */
.checkbox-list { display: flex; flex-direction: column; gap: 12px; }
.checkbox-row {
    display: flex;
    align-items: flex-start;
    gap: 10px;
    cursor: pointer;
}
.checkbox-row input[type="checkbox"] { width: 16px; height: 16px; margin-top: 2px; flex-shrink: 0; }
.checkbox-row__title { font-size: 13px; font-weight: 600; color: var(--color-text); }
.checkbox-row__hint  { font-size: 12px; color: var(--color-text-muted); margin-top: 1px; }

/* Avatar group (stacked) */
.avatar-group { display: flex; }
.avatar-group .app-user__avatar { margin-left: -8px; border: 2px solid #fff; }
.avatar-group .app-user__avatar:first-child { margin-left: 0; }

/* Empty state small */
.empty-state-sm {
    text-align: center;
    padding: 24px 16px;
    color: var(--color-text-muted);
    font-size: 13px;
}

/* Scrollable list */
.scroll-list {
    max-height: 280px;
    overflow-y: auto;
    border: 1px solid var(--color-border);
    border-radius: var(--radius);
}
.scroll-list-item {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px 14px;
    border-bottom: 1px solid var(--color-border);
    cursor: pointer;
    transition: background .1s;
}
.scroll-list-item:last-child { border-bottom: none; }
.scroll-list-item:hover { background: var(--color-navy-pale); }

/* Report KPI bar (simple bar chart alternative) */
.kpi-row {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 10px 20px;
    border-bottom: 1px solid var(--color-border);
}
.kpi-row__label { flex: 1; font-size: 13px; color: var(--color-text); }
.kpi-row__value { font-size: 13px; font-weight: 600; color: var(--color-navy); width: 40px; text-align: right; }
.kpi-row__bar   { width: 120px; }

/* Fix: ensure buttons in forms don't inherit weird styles */
button.btn { appearance: none; -webkit-appearance: none; }

/* Fix: table inside card loses border-radius */
.card > .table-wrap { border: none; border-radius: 0; }
.card > .table-wrap:last-child { border-radius: 0 0 var(--radius-lg) var(--radius-lg); }

/* Fix: select option padding in Firefox */
select.form-select option { padding: 4px 8px; }

/* Fix: textarea resize handle color */
.form-textarea { resize: vertical; min-height: 96px; line-height: 1.5; }

/* Notification dot on nav link */
.nav-badge {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 18px;
    height: 18px;
    padding: 0 4px;
    border-radius: 20px;
    font-size: 10px;
    font-weight: 700;
    background: var(--color-danger);
    color: #fff;
    margin-left: 4px;
    line-height: 1;
}

/* Fix: overflow on long words in message body */
.message-body {
    word-break: break-word;
    overflow-wrap: break-word;
}

/* Fix: stat card min-width for narrow screens */
@media (max-width: 480px) {
    .stat-card__value { font-size: 24px; }
}

/* =============================================================
   ALIGNMENT FIXES
   ============================================================= */

/* Card title — icon + text alignment */
.card-title {
    display: flex;
    align-items: center;
    gap: 6px;
    font-size: 11px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: .07em;
    color: var(--color-text-muted);
    margin: 0;
}

/* Page title icon alignment */
.page-title svg { vertical-align: -3px; }

/* Btn icon alignment — ensure SVG doesn't shift */
.btn svg { flex-shrink: 0; }

/* Nav link icon — tighter gap */
.app-nav__link { gap: 5px; }
.app-nav__link svg { flex-shrink: 0; }

/* User action icon alignment */
.app-user__action { gap: 8px; }
.app-user__action svg { flex-shrink: 0; }

/* Badge inline alignment */
.badge svg { vertical-align: -1px; }

/* Message meta — consistent gap */
.message-meta svg { flex-shrink: 0; }

/* Form label — no flex needed, inline SVG vertical-align handles it */
.form-label svg { vertical-align: -2px; margin-right: 3px; }

/* Alert icon alignment */
.alert svg { flex-shrink: 0; margin-top: 1px; }

/* Incident banner icon */
.incident-banner svg { vertical-align: -2px; margin-right: 4px; }

/* Meta row — prevent overflow */
.meta-row { flex-wrap: wrap; gap: 4px; }
.meta-value { word-break: break-word; }

/* Stat card — consistent height */
.stat-card { display: flex; flex-direction: column; }
.stat-card__sub { margin-top: auto; }

/* Table — no orphan borders */
.table-wrap table { border-radius: 0; }

/* Page header right-side alignment */
.page-header > *:last-child { flex-shrink: 0; }

/* Reopen nav badge — fix vertical alignment */
.app-nav__link .nav-badge {
    margin-left: 2px;
    vertical-align: 1px;
}

/* Filters bar — items vertically centered */
.filters-bar { align-items: center; }
.filters-bar .form-input,
.filters-bar .form-select { height: 36px; }

/* Empty state icon — center properly */
.empty-state__icon { display: flex; justify-content: center; align-items: center; opacity: .4; }
.empty-state__icon svg { width: 40px; height: 40px; }

/* Checkbox row fix */
.checkbox-row { display: flex; align-items: flex-start; gap: 10px; cursor: pointer; }
.checkbox-row input[type="checkbox"] { margin-top: 2px; flex-shrink: 0; }

/* Ticket sidebar cards consistent */
.ticket-sidebar > .card { margin-bottom: 16px; }
.ticket-sidebar > .card:last-child { margin-bottom: 0; }

/* Reply tabs — no gap between border lines */
.reply-tabs { margin-bottom: 0; }

/* Link-back alignment */
.link-back svg { flex-shrink: 0; }

/* Impact label alignment */
.impact-label { cursor: pointer; }
.impact-icon { line-height: 1; margin-top: 2px; }

/* Status dot in settings */
.card-header .status-dot { margin-right: 2px; }

/* dashboard content grid */
.content-grid > .card { height: fit-content; }